Viewing and Exporting Call Logs on Yeastar P-Series Cloud Edition

Introduction

The CDR (Call Detail Record) log is a complete record of every call that passes through the PBX — inbound, outbound, internal, missed, and answered. It is the primary tool for investigating call issues, resolving disputes, and reporting on call volume.

Accessing call logs

1. Go to Reports > CDR.
2. The log loads showing the most recent calls.

CDR columns explained

Filtering the log

Use the search and filter bar at the top of the CDR page:

Exporting call logs

1. Apply any filters you want.
2. Click Export.
3. Choose CSV format.
4. The file downloads immediately — open in Excel or Google Sheets.

Typical use cases

Finding a missed call:
Filter by Status = "No Answer" and the date/time range. The "From" column shows the caller's number.

Checking if a call was recorded:
Find the call in CDR — if recording is enabled, a play icon appears in the Recording column.

Investigating a complaint ("I called at 3pm and no one answered"):
Filter by the relevant DID and time range. The CDR will show exactly what happened to that call — which destination it went to, whether it rang, and whether it was answered.

Monthly call volume report:
Export the full month to CSV and use Excel pivot tables to summarise by extension, call type, or status.

Tips

• CDR data is retained on Cloud Edition for 90 days by default. Export records you need to keep longer.
• The Statistics report (Reports > Statistics) gives pre-built charts of call volume by hour, day, or extension — useful for spotting patterns without manual analysis.
• You can access CDR directly from the Status Centre dashboard by clicking on an active call.

Summary

The CDR log gives you a complete audit trail of all calls. Use filters to find specific calls quickly, and export to CSV for management reporting.