Setting Up an Inbound Route on Yeastar P-Series Cloud Edition

Introduction

An inbound route tells the PBX what to do when a call arrives on a specific phone number (DDI). Without an inbound route, the PBX rejects all incoming calls. This is one of the first things to configure after adding a SIP trunk.

Menu path

Call Control > Inbound Route, click Add.

Step-by-Step Guide

Step 1 — Basic details

Step 2 — Trunk

In the Trunk section, move your SIP trunk from the Available box to the Selected box by clicking on it or using the arrow button.

Step 3 — DID Pattern (optional)

If your trunk carries multiple DDIs and you want this route to match only one specific number:
- Enter the DDI number in the DID Pattern field (e.g. 01234567890)
- Leave blank to match all inbound calls on this trunk

Step 4 — Destination

Set where calls go when they arrive:

Click the Default Destination dropdown, select the type, then select the specific target.

Step 5 — Time Condition (optional)

To route calls differently outside business hours:
1. Toggle on Time Condition.
2. Select a Time Condition you have already created (see the Time Conditions guide).
3. Set a separate destination for out-of-hours calls.

Step 6 — Save

Click Save and Apply.

Step 7 — Test

Call your DDI from a mobile phone and confirm the call reaches the correct destination.

Troubleshooting

• Calls not matching this route — Check the DID Pattern. Go to Reports > CDR, find the inbound call, and note the DID field shown — your inbound route DID pattern must match this exactly.
• Multiple DDIs — Create one inbound route per DDI if each goes to a different destination.

Summary

Inbound calls to your DDI now route to the correct destination. Combine with IVR, Ring Groups, and Time Conditions for a complete professional call flow.