Setting Up an Inbound Route on Yeastar P-Series Cloud Edition
Introduction
An inbound route tells the PBX what to do when a call arrives on a specific phone number (DDI). Without an inbound route, the PBX rejects all incoming calls. This is one of the first things to configure after adding a SIP trunk.
Menu path
Call Control > Inbound Route, click Add.
Step-by-Step Guide
Step 1 — Basic details
| Field | What to enter |
|---|---|
| Name | A label to identify this route, e.g. Main Number or the DDI itself |
| Alert Info Text | Optional — adds an alert-info SIP header to change which ringtone plays on receiving phones |
Step 2 — Trunk
In the Trunk section, move your SIP trunk from the Available box to the Selected box by clicking on it or using the arrow button.
Step 3 — DID Pattern (optional)
If your trunk carries multiple DDIs and you want this route to match only one specific number:
- Enter the DDI number in the DID Pattern field (e.g. 01234567890)
- Leave blank to match all inbound calls on this trunk
Step 4 — Destination
Set where calls go when they arrive:
| Destination type | When to use |
|---|---|
| Extension | Route directly to one person |
| Ring Group | Ring a whole team |
| IVR | Play a menu ("Press 1 for Sales…") |
| Queue | Place callers in a waiting queue |
| Voicemail | Send straight to voicemail |
Click the Default Destination dropdown, select the type, then select the specific target.
Step 5 — Time Condition (optional)
To route calls differently outside business hours:
1. Toggle on Time Condition.
2. Select a Time Condition you have already created (see the Time Conditions guide).
3. Set a separate destination for out-of-hours calls.
Step 6 — Save
Click Save and Apply.
Step 7 — Test
Call your DDI from a mobile phone and confirm the call reaches the correct destination.
Troubleshooting
- Calls not matching this route — Check the DID Pattern. Go to Reports > CDR, find the inbound call, and note the DID field shown — your inbound route DID pattern must match this exactly.
- Multiple DDIs — Create one inbound route per DDI if each goes to a different destination.
Summary
Inbound calls to your DDI now route to the correct destination. Combine with IVR, Ring Groups, and Time Conditions for a complete professional call flow.