Configuring Call Forwarding on an Extension

Introduction

Call forwarding redirects incoming calls to a different destination — another extension, an external number, or voicemail — based on your current presence state. On Yeastar P-Series Cloud Edition, call forwarding is configured through the Presence settings on each extension, not the Features tab.

How it works

Each presence state (Available, Away, On a Call, Do Not Disturb) can have its own call handling rule. For example:
- Away → forward to voicemail
- Do Not Disturb → forward to voicemail
- Available → ring normally, no forwarding

Configuring call forwarding (admin portal)

1. Go to Extension and Trunk > Extension and click the extension to edit.
2. Click the Presence tab.
3. Select the presence state you want to configure (e.g. Away).
4. Under Call Forwarding, set the destination:

1. Repeat for other presence states as needed.
2. Click Save and Apply.

Users can set forwarding themselves

Users can configure their own forwarding through the Linkus app or the User Portal:
1. In Linkus, tap the profile/presence area.
2. Edit the relevant presence state.
3. Set the forwarding destination.

Forwarding feature codes (from any desk phone)

Forwarding to an external number

You can forward to a mobile or landline. The outbound route must allow this call type, and it will consume a SIP channel while active.

Tips

• Encourage users to manage their own presence and forwarding through Linkus — it's quicker than the admin portal for day-to-day changes.
• If a user is complaining that calls aren't reaching them, check their current presence state and forwarding rules first — this is the most common cause.
• Dial *070 from any phone to cancel all forwarding rules immediately.

Summary

Call forwarding on Yeastar P-Series Cloud Edition is configured per presence state under Extension and Trunk > Extension > Presence tab, not the Features tab. Each presence state can forward calls to a different destination.