Uploading Custom Voice Prompts on Yeastar P-Series Cloud Edition
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Introduction
Custom voice prompts are audio recordings used in your IVR menus, ring group announcements, hold music, and more. This guide covers uploading and managing them correctly.
Audio file requirements
Yeastar P-Series Cloud Edition requires a specific audio format. Files in the wrong format will be rejected or sound distorted.
| Parameter | Required value |
|---|---|
| Format | WAV (PCM — not compressed) |
| Sample rate | 8000 Hz (8 kHz) |
| Bit depth | 16-bit |
| Channels | Mono (not stereo) |
Converting audio with Audacity (free)
- Download and open Audacity.
- Open your audio file (MP3, M4A, or existing WAV).
- Tracks > Stereo to Mono if the file is stereo.
- Tracks > Resample → set to 8000 Hz.
- File > Export > Export as WAV → set encoding to 16-bit PCM.
Menu path
PBX Settings > Voice Prompt > Custom Prompts
Uploading a prompt
- Go to PBX Settings > Voice Prompt > Custom Prompts.
- Click Upload.
- Select your converted WAV file.
- Enter a clear, descriptive name (e.g.
main-menu-greeting,out-of-hours-message,on-hold-music). - Click Upload.
The file appears in the prompt list and is immediately available to use in IVR, ring groups, and other features.
Using prompts in your system
| Feature | Where to select the prompt |
|---|---|
| IVR greeting | Call Features > IVR > Basic tab > Welcome Prompt |
| IVR key response | Call Features > IVR > Key Press Event tab |
| Ring group announcement | Call Features > Ring Group > Optional Prompts > Join Announcement |
| On-hold music | Call Features > Ring Group > Optional Prompts > Music on Hold |
Editing or replacing a prompt
You cannot edit a prompt file in the portal — you must delete it and upload a new version:
1. Find the prompt in the list.
2. Click Delete.
3. Upload the corrected file with the same name.
Tips
- Name prompts clearly so you can find them easily when setting up IVRs later (e.g.
ivr-main-greeting,ivr-oos-message,hold-music-classical). - Record greetings in a quiet room, close to the microphone, and at a natural speaking pace.
- A professional voiceover service produces the best results for client-facing systems — ask X2Comms for recommendations.
- The System Prompt language can be changed under PBX Settings > Voice Prompt > System Prompt — select English (United Kingdom) for a UK English system voice.
Summary
Your audio files are uploaded and ready to use across IVR menus, ring groups, and other call features. Always verify the WAV format before uploading to avoid playback issues.
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