Setting Up an Outbound Route on Yeastar P-Series Cloud Edition
Introduction
An outbound route controls which trunk the PBX uses when an extension dials an external number. It also lets you apply dial patterns (to match and reformat numbers) and restrict which users can make certain types of call (e.g. blocking international calls for most staff).
Menu path
Call Control > Outbound Route, click Add.
Step-by-Step Guide
Step 1 — Basic details
| Field | What to enter |
|---|---|
| Name | e.g. UK Calls, Mobiles, International |
| Outbound Route Password | Optional — if set, users must enter this PIN before the call connects (useful for restricting premium numbers) |
Step 2 — Dial patterns
Dial patterns match and optionally reformat the number a user dials. Click Add Dial Pattern:
| Pattern | What it matches |
|---|---|
0. |
Any UK number starting with 0 (landlines and mobiles) |
07. |
UK mobile numbers only |
00. |
International calls (starts with 00) |
999 |
Emergency calls |
1. |
Any number (catch-all — place last) |
Pattern syntax:
- . (period) = match one or more digits
- X = match exactly one digit (0–9)
- Z = match one digit 1–9
- [range] = match one digit in the range e.g. [2-9]
Step 3 — Trunk
Move your SIP trunk from Available to Selected.
Step 4 — Time Condition (optional)
Restrict outbound calls to certain times (e.g. no international calls outside business hours).
Step 5 — Member Extensions (optional)
Under Member, specify which extensions or extension groups are allowed to use this route. Leave blank to allow all extensions.
Step 6 — Priority
Routes are evaluated in order from top to bottom. Place more specific routes (e.g. emergency numbers) above general ones. Drag routes to reorder them.
Step 7 — Save
Click Save and Apply.
Step 8 — Test
Dial an external number from an extension and confirm the call connects.
Tips
- Always create an emergency route (
999,112) and place it at the top of the outbound route list. - If a call fails, go to Reports > CDR and look at the status — "No matching outbound route" means your dial pattern doesn't match the number format being dialled.
- For UK SIP trunks, numbers are typically sent in full national format (e.g.
01234567890) — your dial pattern needs to match this.
Summary
Outbound routing is configured. Extensions can now make external calls routed through your SIP trunk.