Setting Up an IVR on Yeastar P-Series Cloud Edition
Rather not do this yourself?
X2Comms Managed Edition customers don't need this guide — we handle all configuration and system changes as part of the service. Not yet with X2Comms? We deploy and fully configure Yeastar systems from day one. Call 03301025678 to find out more.
Introduction
An IVR (Interactive Voice Response) plays a recorded greeting to callers and lets them press a number to reach a department. This is the "Welcome to X2Comms — press 1 for Sales, press 2 for Support" system. This guide covers setting one up in Yeastar P-Series Cloud Edition.
Before you start
You need an audio file for your greeting. Requirements:
- Format: WAV (PCM)
- Sample rate: 8000 Hz
- Bit depth: 16-bit
- Channels: Mono
Use a free tool like Audacity to record and export in this format.
Step 1 — Upload your greeting
- Go to PBX Settings > Voice Prompt > Custom Prompts.
- Click Upload.
- Select your WAV file.
- Give it a recognisable name (e.g.
Main Menu Greeting). - Click Upload.
Step 2 — Create the IVR
- Go to Call Features > IVR, click Add.
- In the Basic tab, configure:
| Field | What to enter |
|---|---|
| Number | A virtual number for the IVR (e.g. 6200) — internal callers can dial this to reach the menu |
| Name | e.g. Main Menu |
| Welcome Prompt | Select the prompt you uploaded in Step 1 |
| Repeat Prompt | How many times to repeat the menu if the caller does nothing (e.g. 3) |
| Timeout (s) | Seconds to wait for a key press after the greeting plays (e.g. 5) |
Step 3 — Configure key press options
- Click the Key Press Event tab.
- Click Add for each option:
| Key | Destination type | Destination |
|---|---|---|
| 1 | Ring Group | Sales (e.g. 6300) |
| 2 | Ring Group | Support (e.g. 6301) |
| 0 | Extension | Receptionist (e.g. 1001) |
- Set the Timeout destination (what happens if no key is pressed after all repeats) — usually the operator/reception extension or voicemail.
- Set the Invalid destination (what happens if a caller presses an unrecognised key) — usually repeat the menu or go to operator.
Step 4 — Save
Click Save and Apply.
Step 5 — Link to your inbound route
- Go to Call Control > Inbound Route and edit your main number's inbound route.
- Set Default Destination to IVR and select
Main Menu. - Click Save and Apply.
Step 6 — Test
Call your main business DDI. The greeting should play and the key presses should route to the correct destinations.
Tips
- Keep your menu to 4–5 options maximum. Long menus frustrate callers.
- Always include an option to reach a human (key 0 = operator is the industry standard).
- Record in a quiet room — background noise is very obvious on phone systems.
- For an after-hours version, create a second IVR and switch to it using Time Conditions.
Summary
Your IVR auto-attendant is live. Callers are greeted professionally and can self-route to the correct team.
More in IVR & Auto-Attendant
X2Comms
There's a better way than doing it yourself
New to X2Comms?
We supply and fully deploy Yeastar P-Series systems — configured to your exact requirements from day one. No guides needed.
Already a customer?
Ask about Managed Edition — X2Comms handles all system changes and configuration for you, included in the service.