IVR & Auto-Attendant
Setting Up an IVR on Yeastar P-Series Cloud Edition
IVR
auto-attendant
menu
voice prompt
press 1
Introduction
An IVR (Interactive Voice Response) plays a recorded greeting to callers and lets them press a number to reach a department. This is the "Welcome to X2Comms — press 1 for Sales, press 2 for Support" system. This guide covers setting one up in Yeastar P-Series Cloud Edition.
Before you start
You need an audio file for your greeting. Requirements:
- Format: WAV (PCM)
- Sample rate: 8000 Hz
- Bit depth: 16-bit
- Channels: Mono
Use a free tool like Audacity to record and export in this format.
Step 1 — Upload your greeting
- Go to PBX Settings > Voice Prompt > Custom Prompts.
- Click Upload.
- Select your WAV file.
- Give it a recognisable name (e.g.
Main Menu Greeting). - Click Upload.
Step 2 — Create the IVR
- Go to Call Features > IVR, click Add.
- In the Basic tab, configure:
| Field | What to enter |
|---|---|
| Number | A virtual number for the IVR (e.g. 6200) — internal callers can dial this to reach the menu |
| Name | e.g. Main Menu |
| Welcome Prompt | Select the prompt you uploaded in Step 1 |
| Repeat Prompt | How many times to repeat the menu if the caller does nothing (e.g. 3) |
| Timeout (s) | Seconds to wait for a key press after the greeting plays (e.g. 5) |
Step 3 — Configure key press options
- Click the Key Press Event tab.
- Click Add for each option:
| Key | Destination type | Destination |
|---|---|---|
| 1 | Ring Group | Sales (e.g. 6300) |
| 2 | Ring Group | Support (e.g. 6301) |
| 0 | Extension | Receptionist (e.g. 1001) |
- Set the Timeout destination (what happens if no key is pressed after all repeats) — usually the operator/reception extension or voicemail.
- Set the Invalid destination (what happens if a caller presses an unrecognised key) — usually repeat the menu or go to operator.
Step 4 — Save
Click Save and Apply.
Step 5 — Link to your inbound route
- Go to Call Control > Inbound Route and edit your main number's inbound route.
- Set Default Destination to IVR and select
Main Menu. - Click Save and Apply.
Step 6 — Test
Call your main business DDI. The greeting should play and the key presses should route to the correct destinations.
Tips
- Keep your menu to 4–5 options maximum. Long menus frustrate callers.
- Always include an option to reach a human (key 0 = operator is the industry standard).
- Record in a quiet room — background noise is very obvious on phone systems.
- For an after-hours version, create a second IVR and switch to it using Time Conditions.
Summary
Your IVR auto-attendant is live. Callers are greeted professionally and can self-route to the correct team.