How to Enable Call Waiting on Yeastar P-Series Cloud Edition

Introduction

Call waiting lets you receive a second incoming call while already on a call. Without it, callers hear a busy tone when you're engaged. With it, you hear a beep, can see who's calling, and choose to answer or send to voicemail.

Enabling call waiting for an extension

Call waiting is configured per extension:

1. Go to Extension and Trunk > Extension and click the extension to edit.
2. Click the Features tab.
3. Find the Call Waiting setting and toggle it Enabled.
4. Click Save and Apply.

How it works when enabled

When you're on a call and a second call arrives:
- Your phone plays a call waiting beep tone.
- The screen shows the incoming caller's number.
- You can:
- Answer the new call (your current call is put on hold automatically)
- Reject the new call (it goes to voicemail or the next destination)
- Ignore and continue your current call (the new caller keeps ringing until timeout)

Switching between calls on a Yealink phone

1. Press the Hold soft key to put the current call on hold.
2. Press Answer to take the new call.
3. To switch back, press Resume (or the hold line button for the first call).

Disabling call waiting

If a user doesn't want to be interrupted during calls:
- Disable the Call Waiting toggle in the extension's Features tab.
- Alternatively, the user can enable Do Not Disturb (DND) to block all calls while busy.

Call waiting vs DND vs Call Forward on Busy

These can be combined — e.g. disable call waiting AND set forward on busy to send overflow calls to a colleague.

Tips

• For reception or customer-facing extensions, enable call waiting so callers aren't met with a busy tone.
• For staff who need focused concentration, disable call waiting and set a forward-on-busy to a ring group or colleague.
• On Linkus, the app automatically handles multiple calls in separate call panels — no extra configuration needed.

Summary

Call waiting is a per-extension setting. Enable it for user-facing staff, disable it for users who prefer not to be interrupted. It's in Extension and Trunk > Extension > Features.