Ring Group Strategies Explained — Yeastar P-Series Cloud Edition

Introduction

When you create or edit a ring group in Yeastar P-Series Cloud Edition, you choose a ring strategy — this controls the order and method in which members' phones ring. Picking the right strategy makes a significant difference to how efficiently your team handles calls.

The four strategies

Ring All

Every member's phone rings at the same time. The first person to pick up takes the call.

Best for: Reception desks, small sales teams, any situation where speed of answer is the priority.

Drawback: Every team member's phone rings for every call, which can be disruptive for larger groups.

Ring Sequentially

Phones ring one at a time, in the order they appear in the member list. If the first member doesn't answer within the configured ring timeout, the second member's phone rings, and so on.

Best for: Tiered escalation — e.g. ring the receptionist first, then a manager if no answer after 20 seconds.

Drawback: The first person on the list receives the majority of calls, potentially creating an uneven workload.

Memory Hunt

Like Ring Sequentially, but the system remembers where it finished on the previous call. The next call starts ringing from the next member in the list, working through them in rotation.

Example: Call 1 starts at extension 1001 → 1002 → 1003. Call 2 starts at 1002 → 1003 → 1001. Call 3 starts at 1003 → 1001 → 1002.

Best for: Distributing calls fairly across a team without needing a full call queue.

Drawback: Still sequential — if a member is busy or on DND, they are skipped and the next member rings.

Custom

Each member has individual settings:
- Delay (s): How many seconds after the call arrives before this member's phone starts ringing (0–600)
- Ring Timeout (s): How long this member's phone rings before moving on (1–600)

This lets you create sophisticated overlapping ring patterns — e.g. ring member A immediately, then ring members A and B together after 10 seconds, then ring everyone after 20 seconds.

Best for: Complex scenarios requiring fine-grained control over ring timing.

Changing the strategy

1. Go to Call Features > Ring Group and click the ring group to edit it.
2. Change the Ring Strategy dropdown.
3. Re-configure member settings if switching to/from Custom.
4. Click Save and Apply.

Tips

• For most small businesses, Ring All is the simplest and most effective option.
• If your team complains about phones ringing constantly, switch to Memory Hunt to distribute calls more evenly.
• For a proper queuing experience (with hold music and position announcements), use a Queue instead of a ring group.

Summary

Choose Ring All for fastest response, Memory Hunt for fair distribution, Ring Sequentially for escalation, and Custom for fine-grained control.