Enabling Call Recording on Yeastar P-Series Cloud Edition

Introduction

Yeastar P-Series Cloud Edition can record calls automatically — for individual extensions, entire trunks, or on-demand during a live call. Recordings are stored on the PBX and accessible from the admin portal.

Note: Yeastar P-Series Cloud Edition includes 500 minutes of recording storage per month in the base plan. Additional minutes can be purchased.

Option 1 — Record all calls on a specific extension

1. Go to Extension and Trunk > Extension and click the extension to edit it.
2. Click the Features tab.
3. Under Call Recording, set:
4. Inbound Calls: Always (record all inbound calls to this extension)
5. Outbound Calls: Always (record all outbound calls from this extension)
6. Click Save and Apply.

Option 2 — Record all calls on a trunk

This records every call on the trunk, regardless of which extension handles it:

1. Go to Extension and Trunk > Trunk and click the trunk to edit it.
2. Enable Record Inbound Calls and/or Record Outbound Calls.
3. Click Save and Apply.

Option 3 — On-demand recording during a live call

Users can start and stop recording during an active call by pressing a feature code:
- Start recording: *1
- Stop recording: *1 again

The recorded portion is saved to the call log.

Accessing recordings

1. Go to Reports > Call Recording.
2. Filter by date range, extension, direction (inbound/outbound), or trunk.
3. Click the play icon to listen in the browser.
4. Click the download icon to save the MP3 file.

Legal requirement (UK)

Under UK law, if you record calls you must inform callers. Add a message to your IVR greeting or inbound route announcement:

"Calls may be recorded for training and quality purposes."

Tips

• Recording uses storage — set up an automatic cleanup policy under Reports > Call Recording > Settings to delete recordings older than a set number of days.
• For compliance-sensitive businesses (financial services, legal, etc.), enable recording at the trunk level to ensure no calls are missed.
• Recordings can be downloaded in bulk via the Reports export function.
• Check your Cloud Edition plan's included recording minutes — very high-call-volume businesses may need to purchase additional storage.

Summary

Call recording is active. Recordings appear in Reports > Call Recording within seconds of a call ending, and can be replayed or downloaded from the portal.