Creating a Ring Group on Yeastar P-Series Cloud Edition
Introduction
A ring group lets multiple phones ring when one number is dialled. When a customer calls in and presses 1 for Sales, all the sales team phones ring — whoever answers first takes the call. This guide covers creating a ring group in the Yeastar P-Series Cloud Edition.
Menu path
Call Features > Ring Group, click Add.
Step-by-Step Guide
Step 1 — Basic Settings
| Field | What to enter |
|---|---|
| Number | A virtual number callers or staff dial to reach the group (default range: 6300–6399, e.g. 6300) |
| Name | e.g. Sales, Support, Reception |
Step 2 — Ring Strategy
Choose how calls are distributed among group members:
| Strategy | How it works | Best for |
|---|---|---|
| Ring All | All members' phones ring simultaneously | Small teams, reception |
| Ring Sequentially | Phones ring one at a time in the order you set | Tiered escalation |
| Memory Hunt | Starts where the last call left off, working through members in rotation | Fair distribution |
| Custom | Set a custom delay and ring timeout per member | Complex routing needs |
Step 3 — Ring Timeout
Set the Ring Timeout (s) — how many seconds to ring before moving to the failover destination (e.g. 30 seconds).
Step 4 — Add Members
In the Members section, move the extensions you want in this group from Available to Selected.
For the Custom strategy, set per-member:
- Delay (s) — seconds before this member's phone starts ringing (0–600)
- Ring Timeout (s) — how long this member's phone rings before moving on (1–600)
Step 5 — Call Routing
| Field | What to configure |
|---|---|
| Failover Destination | Where calls go if nobody answers (e.g. voicemail, another extension, external mobile) |
| Record Missed Calls | Toggle on to log missed calls in CDR |
| No Extension Online Destination | Where calls go if all members are offline/unregistered |
Step 6 — Optional: Time Conditions
Expand the Time Conditions section to route the ring group differently outside business hours or on holidays.
Step 7 — Save
Click Save and Apply.
Step 8 — Test
Dial the ring group number (e.g. 6300) from an internal extension. All member phones should ring.
Linking to an inbound route or IVR
The ring group number is an internal virtual number. To send external calls to it:
- In an Inbound Route, set the Default Destination to this ring group.
- In an IVR, assign the ring group as the destination for a key press (e.g. Key 1 → Sales ring group).
Tips
- Add a Caller ID prefix (under Optional Prompts > Ring Group Alert Info) such as
[Sales]so agents can see which group a call came through before answering. - You can add the same extension to multiple ring groups.
- If members frequently miss calls, check they have not enabled Do Not Disturb (DND) on their phones.
Summary
The ring group is ready. External callers reach the whole team through an inbound route or IVR; internal callers dial the group number directly.